Women with a beautiful smile and thumbs up

customer service

Heb je een vraag of opmerking?
Laat het ons weten!
Je kunt ons:
✅ Direct contacteren via de knop hieronder.
✅ Mailen, bellen of chatten — wat jij prettig vindt.
Jouw feedback helpt ons om nog beter te worden.
Dus twijfel niet en neem gerust contact op.
We helpen je graag!

send us a message

contact details

SMPL International BV

T: 023-5259494
(Ja, ons telefoonnummer begint met 023 (Haarlem), maar we zitten in Roermond. KPN vond dat ons oude nummer moest blijven — en ach, wij vonden het ook wel zo makkelijk)
‍
E: hello (at) smpl.international

Our company's trade name is: SMPL International
Our domain name is smpl.international

Our business address:
Holy Spirit Street 33
6041 GB Roermond
KVK: 76421309
VAT: NL860618456B01

send us a message

SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL SMPL

Zwart-wit foto van de Munsterkerk in Roermond met op de voorgrond de kiosk.

You are protected

legal guarantee

We care about our product and logically do our best to deliver it to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim a warranty. Legally, you are obliged to report this to us within two months of finding the defect. If the defect falls within the warranty, we will provide a new product free of charge.

For up to 100 days

not good = money back

But SMPL goes further!
If you are a new customer and are not satisfied for any reason, you can return the ordered product within 100 days of purchase. All we ask of you is to pay the shipping costs yourself.
Furthermore, we expect you to send us a message so that we know what it's about.
We will then refund your money minus shipping costs immediately.

We'll figure it out

Complaints

It is always possible that something does not go quite as planned. If you are dissatisfied with something, we encourage you to contact us first by sending a message. If we cannot find a suitable solution together, it has been possible for consumers in the EU to file complaints via the European Commission's ODR platform since February 15, 2016. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.

claim your warranty

I want my money back

report a complaint

payment methods
BETALEN

You can pay for your order in various ways. Currently, we offer the following payment methods:

Ideal (Netherlands)
Credit cards
Bank transfer
Klarna Pay afterwards (Netherlands)
Bancontact/Mister Cash (Belgium)
Belfius (Belgium)
KBC (Belgium)

Klarna payment methods
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method (s). Payment must be made to Klarna:

Pay afterwards
Payment in instalments

You can find more information in the Klarna's terms of use. General information about Klarna can be found here. Your personal data is provided by Klarna in accordance with applicable data protection laws and as described in Klara's privacy statement processed.