Privacy Policy

index

About our privacy policy
About data processing
Online store software
Web hosting
E-mail and mailing lists
Payment processors
Shipping and logistics
Invoicing and bookkeeping
External sales channels
Purpose of data processing
Your rights
Privacy Policy Changes
Contact details
Cookies

‍

about our privacy policy

SMPL International BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the websites (https://www.smpl.international; https://members.smpl.international; https://investeer.smpl.international) and the services provided by SMPL International BV. The effective date for the validity of these terms and conditions is 15/11/2019; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what it is used for, and with whom and under what conditions it may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our contact person for privacy matters, who can find the contact details at the end of our privacy policy.

‍

about data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and who the data can be viewed for.

‍

online store software

Plug&Pay

Our online store uses Plug&Pay software. Personal data that you provide to us for the purpose of providing our services is shared with this party. Plug&Pay has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, Plug&Pay is obliged to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Plug&Pay uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Plug&Pay reserves the right to share collected data within its own group in order to further improve the service.

‍

web hosting

Cloud86

We purchase web hosting and email services from Cloud86. Cloud86 processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Cloud86 has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Cloud86 is obliged to maintain confidentiality under the agreement.

‍

email and mailing lists

Plug&Pay

We send our newsletters and transactional emails partly using our online store software “Plug & Pay”. All confirmation emails you receive from our website and web forms are sent via the Plug&Pay servers. Plug&Pay will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. If you click on this, you will no longer receive an email from our website. This can seriously reduce the functionality of our website! Your personal data is sent, stored and unlocked securely by Plug&Pay. Plug&Pay uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. In addition, Plug&Pay processes information about you as a recipient and the subject line of emails to improve the quality of service, which is stored for 30 days. Plug&Pay reserves the right to use your data to further improve the service and to share information with third parties in this context.

Omnisend

We partly send our e-mail newsletters with Omnisend. Omnisend will never use your name and email address for its own purposes. At the bottom of every e-mail sent automatically via our website, you will see the 'unsubscribe' link. You will no longer receive our newsletter. Your personal data is stored securely by Omnisend. Omnisend uses cookies and other internet technologies that provide insight into whether emails are opened and read. Omnisend reserves the right to use your data to further improve the service and to share information with third parties in this context.

Cloud86

We use the services of Cloud86 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Cloud86 has no access to our mailbox and we treat all our e-mail traffic confidentially.

‍

payment processors

Mollie

We use Mollie's platform to process (part of) the payments in our online store. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties as part of this. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than allowed by the legal terms.

Klarna

In order to offer you Klarna's payment methods, we need to transfer personal data about you to Klarna. This only happens when you choose to pay with Klarna. Klarna uses the data to assess whether you can make use of the payment methods. The personal data is your name, address, telephone number, payment history and the details of your order, such as the payment method, the delivery address, the products ordered, etc. Your personal data is processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement.

‍

shipping and logistics

MyParcel

When you place an order with us, it is our job to have your package delivered to you. We use MyParcel's services to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel. MyParcel only uses this information for the purpose of executing the agreement. In the event that MyParcel engages subcontractors, MyParcel also makes your data available to these parties.

‍

invoicing and accounting

Moneybird

We use the services of MoneyBird to keep track of our administration and accounting. We share your name, address and place of residence details and details related to your order. This information is used to administer sales invoices. your personal data is sent and stored securely, MoneyBird has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. MoneyBird is obliged to maintain confidentiality and will treat your information confidentially. MoneyBird does not use your personal data for purposes other than those described above.

‍

external sales channels

Bol.com

We sell (part of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell (part of) our items via the Marktplaats.nl platform. If you place an order via this platform, Marktplaats.nl shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

‍

purpose of data processing

General purpose of processing

We only use your data for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to - other than at your request - contact you at a later time, we will explicitly ask you for permission to do so. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential under the agreement between them and us or an oath or legal obligation.

Automatic data collection

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example, your IP address, web browser and operating system) is not personal data.Cooperation with tax and criminal investigations. Where appropriate, SMPL International may be required to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your data for as long as you are our client. This means that we keep your customer profile until you indicate that you no longer want to use our services. If you tell us this, we will also regard this as a request for forgetting. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this information for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

‍

your rights

Under applicable Dutch and European legislation, you, as a data subject, have certain rights with regard to the personal data processed by or on behalf of us. Below, we explain what rights these are and how you can exercise these rights.

In principle, to prevent abuse, we send copies and copies of your data only to your email address already known to us. In the event that you want to receive the information at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgotten request, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to view the data that we process (or have) processed and that relates to you or is traceable to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the email address known to us, stating the category under which we have stored this data.

Correction law

You always have the right to have the data that we process (or have) processed and that relates to you or is traceable to you amended. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been updated at the email address known to us.

Right to restrict processing

You always have the right to limit the data that we process (or have) processed that relates to you or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you remove the restriction.

Right to portability

You always have the right to have the data that we process (or have) processed and that relates to you or is traceable to you carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or processed by other processors or third parties on our behalf at the email address known to us. In all likelihood, in such a case, we will no longer be able to continue the service, because the secure connection of data files can then no longer be guaranteed.

Right to object and other rights

In some cases, you have the right to object to the processing of your personal data by or on behalf of SMPL International. If you object, we will immediately stop processing data pending the processing of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we process (or have) processed and then stop processing permanently.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.

‍

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process already collected data related to you, we will inform you by email

contact details

SMPL International BV
Heilige Geeststraat 33
6041 GB Roermond
Netherlands

T (023) 525-9494
And hello@smpl.international

Contact person for privacy matters:

Maarten Bennis

‍

cookies

Google Analytics

Through our website, cookies from the American company Google are placed as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We collect information about your surfing behavior and share this information with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted ads (Adwords) and other Google services and products.